Support the full guest journey
Reservations, deposits, check-in, room charges, folio settlement, no-show policies and post-stay adjustments.
Guest Payments & Hospitality Technology
One guest journey. Every revenue center connected.
Selective Pay helps hotels, resorts, clubs and hospitality groups connect lodging, dining, golf, membership, events, spa, mobile and online payment workflows around the systems already running the property.
- Lodging, dining, golf and membership acceptance
- Mobile, pay-at-table and event payment options
- PMS, POS, gateway and settlement planning
Accept payments wherever service happens
Restaurants, golf, poolside, spa, events, retail, mobile service and pay-at-table workflows.
Coordinate systems and settlement
Bring the PMS, POS, gateway, processor, token strategy, merchant accounts and reporting model into one plan.
Why Hospitality Payments Are Different
The guest sees one property. Your team may be managing six payment environments.
Hospitality payments move across reservations, front desk, restaurants, golf, spa, events, memberships, ecommerce and accounting. The payment strategy must support each revenue center without losing control of the guest experience or settlement data.
Multiple revenue centers
Lodging, dining, golf, spa, events, retail and memberships may use different devices, merchant accounts, systems and settlement rules.
Complex transaction lifecycles
Deposits, preauthorizations, incremental authorizations, tips, no-shows, cancellations, refunds and delayed settlement require the right system support.
Disconnected property technology
The PMS, POS, booking engine, gateway and processor may not share tokens, reporting, device capabilities or a consistent guest profile.
Build the Right Payment Mix
Match the payment channel to the guest experience and the operating workflow behind it.
Selective Pay reviews how each revenue center accepts, adjusts, settles and reports transactions before recommending the processor, gateway, equipment and integration approach.
Guest-facing payment experiences
Make payment convenient without fragmenting the experience across the property.
- Reservation deposits and online booking payments
- Front-desk terminals and contactless acceptance
- Mobile and pay-at-table restaurant payments
- Golf, spa, retail, poolside and event acceptance
- Membership dues, card-on-file and recurring billing
- Payment links for groups, events and outstanding balances
Property and back-office workflows
Support the controls needed to authorize, adjust, settle, reconcile and report payments.
- PMS, POS, booking and gateway connectivity
- Preauthorization, incremental authorization and completion
- Tip, tab, refund, void and adjustment workflows
- Tokenized credentials and account updater options
- Revenue-center, location and merchant-account reporting
- P2PE-capable equipment and device-management planning
Hospitality Models We Support
Different properties require different payment structures.
We tailor the payment environment to the guest journey, property systems, service model, number of revenue centers, transaction mix and reporting requirements.
Hotels & resorts
Reservations, deposits, folios, front desk, restaurants, spa, retail, mobile service and multi-property reporting.
Golf clubs & courses
Tee times, pro shop, food and beverage, tournaments, beverage carts, memberships and event payments.
Country & member clubs
Dues, assessments, card-on-file, dining, events, golf, retail and member-account payment workflows.
Restaurants & food service
Countertop, tableside, tabs, tips, online ordering, catering, delivery and property-connected settlement.
Venues, catering & group sales
Deposits, contracts, payment links, installments, final balances, mobile acceptance and department reporting.
Hospitality groups
Centralized visibility, consistent equipment, separate or shared merchant structures and coordinated rollout across locations.
A Practical Hospitality Review
Improve payments without disrupting property operations.
We begin with the systems and service workflows already in place, identify the gaps and design a migration plan around the guest experience.
Map every revenue center
Document where guests pay, which systems and devices are used, how authorizations change and how transactions reach accounting.
Review processing and property technology
Evaluate statements, gateways, PMS and POS requirements, device options, tokens, ecommerce, recurring payments and reporting.
Design the merchant and settlement model
Define merchant-account structure, revenue-center routing, payment methods, permissions, reporting and the migration sequence.
Test, train and support
Coordinate equipment, gateway configuration, integration testing, staff training and ongoing support after launch.
What We Review
A hospitality payment review includes more than the processing rate.
Property payment channels
Reservations, front desk, restaurant, golf, spa, retail, events, mobile, online, memberships, card-on-file and payment links.
PMS, POS and gateway environment
Property management, point-of-sale, booking, ecommerce, gateway, terminals and available integration methods.
Transaction mix and pricing
Card-present versus card-not-present volume, average ticket, deposits, tips, refunds, commercial cards, debit and seasonal patterns.
Authorization and credential controls
Preauthorizations, incremental amounts, completions, tokenization, stored credentials, staff access and device security.
Memberships and recurring payments
Dues, enrollment, account updates, recurring schedules, failed-payment handling, plan changes and cancellations.
Settlement and reconciliation
Revenue-center reporting, merchant accounts, deposits, funding, tips, adjustments, accounting handoff and group-level visibility.
Technology note: Available transaction features depend on the property system, POS, gateway, processor, equipment and certification path. Selective Pay confirms compatibility before recommending a migration.
Frequently Asked Questions
Common questions from hotels, resorts and clubs.
Can we keep our current PMS or point-of-sale system?
Often, yes. We first determine which gateways, processors and devices the current platform supports. Some systems restrict payment choices or require a certified integration, so compatibility is confirmed before any recommendation.
Can one payment strategy support lodging, restaurants, golf and spa?
Potentially, but the best structure may use separate merchant accounts, terminals or system connections under one coordinated relationship. The right design depends on the property systems, reporting needs and settlement model.
Can you support mobile or pay-at-table payments?
Yes, when the POS, gateway, processor and approved device support the required workflow. We review connectivity, tipping, tab handling, tokenization, security and reporting before selecting equipment.
Can we use card-on-file for club members or repeat guests?
Tokenized stored credentials can support memberships and repeat-payment workflows when authorization, account-update, access and cancellation procedures are configured correctly.
Can you help with multiple properties or revenue centers?
Yes. We can evaluate merchant-account structure, centralized reporting, location permissions, equipment consistency, settlement visibility and the rollout sequence across properties or departments.
What should we provide for the initial review?
Start with three recent processing statements, the property website, current processor and gateway, PMS and POS platforms, payment channels, revenue centers, number of locations and the biggest operational or reporting issue.
Make Every Revenue Center Work Together
Connect guest convenience with stronger payment operations.
Selective Pay will review your statements, property systems, revenue centers, devices, gateway, settlement structure and reporting before recommending the next step.