Selective Pay works with business and payment information that can be sensitive. We aim to collect only what is reasonably needed, use it for legitimate business purposes and explain our practices in understandable terms.
1. Scope of this policy
This Privacy Policy explains how Selective Pay, LLC (“Selective Pay,” “we,” “us” or “our”) collects, uses, discloses and protects personal information through this website, website forms, email, telephone communications and related business-development or service interactions.
This policy does not replace a merchant application, processing agreement, sponsor-bank disclosure, gateway agreement or another contract-specific privacy notice. Those documents control when they apply.
2. Information we collect
Information you provide
- Contact information, including name, business name, title, email address, telephone number and mailing information.
- Business information, including website, industry, monthly processing volume, average ticket, payment channels, current processor, gateway, software and equipment.
- Merchant-processing statements, application materials and other files you choose to upload or send.
- Messages, support requests, appointment requests, survey responses and other communications.
- SMS consent records and communication preferences.
Information collected automatically
When you use the website, we and our service providers may collect browser type, device type, IP address, referring page, pages viewed, approximate location derived from IP address, timestamps, form interactions and similar technical information through logs, cookies and analytics tools.
3. How we use information
- Respond to inquiries and schedule meetings.
- Review processing statements, payment costs, technology, integrations, underwriting readiness and business requirements.
- Prepare proposals, applications, implementation plans and support responses.
- Communicate about services, account matters, appointments, onboarding and requested follow-up.
- Operate, secure, troubleshoot and improve the website and our business systems.
- Maintain records, prevent fraud, enforce agreements and comply with legal or regulatory obligations.
- Send marketing communications where permitted and subject to your choices.
4. When we disclose information
We may disclose information to:
- Service providers that support hosting, forms, CRM, email, analytics, document handling, communications, security and business operations.
- Payment-industry partners, such as processors, acquiring banks, sponsor banks, gateways, equipment providers, software platforms, underwriters and risk teams, when needed to evaluate or provide requested services.
- Professional advisers, including attorneys, accountants, insurers and consultants.
- Government or legal authorities when required by law or reasonably necessary to protect rights, safety, security or property.
- A successor organization in connection with a merger, acquisition, financing, reorganization or transfer of business assets.
We do not currently sell personal information for monetary consideration. We do not use mobile opt-in information or consent records for third-party marketing.
6. Text messaging
When you provide a mobile number and consent to text messaging, we may send requested business communications, appointment reminders, application or onboarding updates, support messages and other messages described at the point of consent. Message frequency varies. Message and data rates may apply.
Reply STOP to opt out and HELP for assistance. Consent to receive text messages is not a condition of purchasing services. See our SMS Terms & Privacy.
7. Retention and security
We retain information for as long as reasonably necessary for the purposes described in this policy, to maintain business and compliance records, to resolve disputes and to enforce agreements. Retention periods vary based on the type of record and legal or contractual requirements.
We use administrative, technical and organizational safeguards designed to protect information. No system, transmission method or storage environment can be guaranteed to be completely secure.
8. Your choices and privacy rights
You may ask us to update contact information, stop marketing email, review an SMS preference or address a privacy question by contacting us. Depending on where you live and whether a law applies to our processing, you may also have rights to request access, correction, deletion or a copy of certain personal information, or to object to or limit certain uses.
California residents
If the California Consumer Privacy Act, as amended, applies to our handling of your personal information, you may have rights to know, delete, correct, opt out of sale or sharing, limit certain uses of sensitive personal information and receive non-discriminatory treatment. We may need to verify your identity and may deny a request where an exception applies.
Because we do not currently sell personal information for money or knowingly share it for cross-context behavioral advertising, we do not provide a “Do Not Sell or Share” link at this time. We will update this policy and our controls if our practices change or applicable law requires a different process.
9. Children and third-party websites
This business website is not directed to children under 13, and we do not knowingly collect personal information from children through the website. The website may link to third-party sites and services whose privacy practices are governed by their own policies.
10. Changes to this policy
We may update this policy to reflect changes in our services, technology, legal requirements or business practices. The effective date at the top of the page shows when this version became effective.
11. Contact us
For privacy questions or requests, contact Selective Pay using the information below.