Have the Clover welcome or activation information provided during onboarding. Activation information may be available in the merchant dashboard or onboarding communications.
Merchant Support
Clover Installation & Activation Guide
Use this guide to unbox, connect, activate and test your Clover device. It covers the most common setup path for Clover Station Solo, Station Duo, Mini, Flex, Compact and Kitchen Display System hardware.
Preparation
Get the location and account ready before powering on the device.
A few minutes of preparation can prevent most setup delays. Make sure the merchant account has been boarded for Clover, the device is intended for that merchant location, and the network is available.
Use a stable Wi-Fi or Ethernet connection. Avoid placing the device on a congested guest network if a dedicated business network is available.
Unbox the device, power supply, hub, printer, customer display and any optional accessories before beginning.
Important: device menus and screenshots can differ by Clover model and software version. If the screen on your device does not match this guide, use the official Clover setup guide for that model or contact Selective Pay.
Device Matrix
Choose the setup path that matches your Clover hardware.
Clover Station Solo
Full-size merchant-facing POS with integrated receipt printing for front-counter environments.
Clover Station Duo
Merchant display plus customer-facing display for faster, more polished checkout.
Clover Mini
Small-footprint countertop POS that can operate standalone or as part of a larger Clover setup.
Clover Flex
Handheld payment device designed for mobile checkout and line-busting workflows.
Clover Compact
Compact touchscreen device suited to smaller counters and service environments.
Clover KDS
Kitchen display hardware for routing and managing orders in food-service environments.
General Setup
Most Clover devices follow the same basic activation sequence.
Device-specific cabling differs, but the setup flow is generally consistent: connect hardware, get online, activate the merchant, create the owner PIN, complete updates and test the device.
Unbox and inspect the hardware
Confirm that the device, power supply, printer or hub, cables and accessories match the equipment order. Do not mix parts from another merchant location unless Selective Pay has confirmed the configuration.
Connect power and required cables
Connect the power supply first. If using Ethernet, connect it before or during the initial network setup. For Station models, connect the printer/hub and customer display components according to the device instructions.
Power on and choose language
Turn on the Clover device and follow the on-screen prompts. Select the preferred language and regional settings when prompted.
Connect to the internet
Select Wi-Fi and enter the network password, or confirm the Ethernet connection. Allow the device time to verify connectivity.
Enter the Clover activation code
Use the activation information associated with the merchant account. If the code is unavailable or rejected, do not guess or use another merchant's code—contact Selective Pay so the device and merchant can be verified.
Create the owner PIN and complete prompts
Follow Clover's onboarding screens to establish the owner/administrator PIN and review requested business settings.
Allow apps and software to update
The device may download updates or install merchant applications. Keep the device powered and connected until the process completes.
Confirm printers, cash drawer and accessories
Load receipt paper, test the printer, open the cash drawer if one is connected and confirm any barcode scanner, customer display or kitchen hardware is responding.
Device-Specific Setup
Use these checkpoints after the general activation flow.
Clover Station Solo
- Connect the Station display to the Clover hub/printer using the supplied cables.
- Connect power to the printer/hub assembly.
- Use Ethernet when available for a stable front-counter connection, or configure Wi-Fi during onboarding.
- Load the receipt printer and confirm the printer is detected after activation.
- Run a test sale, print a receipt and verify the batch/reporting workflow.
Clover Station Duo
- Connect both the merchant display and customer-facing display using the supplied Station Duo hardware.
- Confirm both screens power on and complete the activation workflow on the merchant side.
- Verify the customer display is responding during checkout.
- Test card insertion, contactless payment, receipt selection and signature/PIN behavior if enabled.
- Confirm the printer and cash drawer respond correctly before opening for business.
Clover Mini
- Connect the Mini to its power/hub assembly and power it on.
- Choose Wi-Fi or Ethernet based on the location's network setup.
- Complete merchant activation and allow all required updates to finish.
- Load receipt paper in the internal printer.
- Run chip and contactless test transactions and verify receipts.
Clover Flex
- Connect the charging cradle/power supply and fully charge the device before first use when practical.
- Power on the Flex and connect it to Wi-Fi or supported network service.
- Complete activation and allow updates to finish before taking the device into the field.
- Load receipt paper if using a Flex model with an internal printer.
- Test chip, contactless and receipt functionality while the device is off the cradle.
Clover Compact
- Connect power and any included hub or Ethernet accessories.
- Complete network setup and activation from the touchscreen.
- Load receipt paper in the internal printer.
- Confirm the device has the applications required for the merchant's workflow.
- Run a test payment and verify transaction reporting.
Clover Kitchen Display System (KDS)
- Mount or position the display where kitchen staff can view and operate it safely.
- Connect power and Wi-Fi or Ethernet according to the installation environment.
- Confirm the KDS is associated with the correct Clover merchant and ordering workflow.
- Send test orders from the POS and verify routing, item detail and status changes.
- Test the workflow during realistic peak-volume conditions before going live.
Final Check
Run a controlled test before the merchant begins normal processing.
Run a small sale
Use a normal supported payment method and confirm the transaction approves on the correct merchant account.
Verify the receipt
Check the merchant name, amount, location information and receipt delivery method.
Review the transaction in Clover
Confirm the sale appears in the device and dashboard transaction history.
Test a void or refund workflow
Make sure authorized staff understand how to correct a transaction and how permissions are controlled.
Confirm end-of-day expectations
Review batch/settlement timing, reporting and any location-specific closeout procedures with the merchant.
Troubleshooting
Common setup issues to check before calling support.
Device will not power on
Confirm the power supply is firmly connected, use the supplied charger/hub and allow battery-powered devices time to charge.
Cannot connect to Wi-Fi
Verify the password, move closer to the access point and confirm the business network allows the device to reach the internet.
Activation code rejected
Confirm the code belongs to the correct merchant and device. If it still fails, contact Selective Pay before resetting or reassigning the device.
Printer not working
Confirm paper is loaded correctly, the printer has power and the device recognizes the printer after activation.
Customer display not responding
Check cabling and restart the Station Duo only after confirming all components are connected correctly.
Device is updating
Keep it powered and connected. Initial software and application updates can take time depending on the device and network.
Official Clover Resources
Use Clover's current model-specific guides when you need exact hardware diagrams.
This Selective Pay page is designed as a practical merchant checklist. Clover's own support materials remain the best source for model-specific cabling diagrams, hardware revisions and current device instructions.
| Resource | Use it for | Link |
|---|---|---|
| Clover device setup | Current model-specific setup instructions and quick-start materials. | Open Clover Setup Guides |
| Clover device specifications | Current device models, capabilities and technical specifications. | View Device Specifications |
| Clover Flex install guide | Official Flex hardware, charging and first-start instructions. | Open Flex Guide |
| Clover Station install guide | Official Station network and setup information. | Open Station Guide |
Trademark note: Clover is a trademark of Clover Network, LLC. Selective Pay is not claiming ownership of Clover documentation; this page links merchants to official Clover resources for model-specific instructions.
Need Help?
Do not struggle through activation alone.
If your Clover device will not activate, is assigned to the wrong location, cannot connect, or is missing required applications, contact Selective Pay before factory-resetting or reassigning the device.